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Cloud troubleshooting guide: Difference between revisions
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<li>You cannot delete a volume that is attached to a running VM. To check if is this is the case, log in to the cloud dashboard for your project. (See [[Cloud]] for a list of login links.) Click on "Volumes" on the left-side menu, then click on the "Volumes" sub-heading there. You will be presented with a list of all your volumes. If the "Attached To" column is empty then your volume is not attached to any VM. If there is a VM listed there, the volume will need to be detached before it can be deleted. See the [[ | <li>You cannot delete a volume that is attached to a running VM. To check if is this is the case, log in to the cloud dashboard for your project. (See [[Cloud]] for a list of login links.) Click on "Volumes" on the left-side menu, then click on the "Volumes" sub-heading there. You will be presented with a list of all your volumes. If the "Attached To" column is empty then your volume is not attached to any VM. If there is a VM listed there, the volume will need to be detached before it can be deleted. See the [[Working_with_volumes#Detaching_a_volume|"Detaching a Volume" section of the working with volumes page]].</li> | ||
<li>Once you have the volume detached, check its status. As above, click on "Volumes" on the left-side menu, then click on the "Volumes" sub-heading there. Look at the "Status" column for your volume. If it is listed as "Available" proceed to the next step. If it is still listed as "In-use" then submit a ticket to cloud@computecanada.ca with your username, the project name, the cloud name, the UUID of the volume, and any other information you collected during troubleshooting. </li> | <li>Once you have the volume detached, check its status. As above, click on "Volumes" on the left-side menu, then click on the "Volumes" sub-heading there. Look at the "Status" column for your volume. If it is listed as "Available" proceed to the next step. If it is still listed as "In-use" then submit a ticket to cloud@computecanada.ca with your username, the project name, the cloud name, the UUID of the volume, and any other information you collected during troubleshooting. </li> | ||
<li>You must delete any snapshots of the volume before you can delete the source volume. To check if your volume has snapshots, click on "Volumes" on the left-side panel, and then click on "Snapshots". You will see a list of all your snapshots. Look at the Volume Name column, to see if there are any snapshots of the volume you wish to delete. To delete a snapshot click the drop-down menu in the "Actions" column in the row for the snapshot and select "Delete Volume Snapshot".</li> | <li>You must delete any snapshots of the volume before you can delete the source volume. To check if your volume has snapshots, click on "Volumes" on the left-side panel, and then click on "Snapshots". You will see a list of all your snapshots. Look at the Volume Name column, to see if there are any snapshots of the volume you wish to delete. To delete a snapshot click the drop-down menu in the "Actions" column in the row for the snapshot and select "Delete Volume Snapshot".</li> | ||