cc_staff
169
edits
Cloud troubleshooting guide: Difference between revisions
no edit summary
No edit summary |
No edit summary |
||
| Line 35: | Line 35: | ||
<ol style="list-style-type:disc"> | <ol style="list-style-type:disc"> | ||
<li>Verify your own ip address has not changed. You can check your own ip address at this link [http://https:/ipv4.icanhazip.com/ https:/ipv4.icanhazip.com/]. Your ip address must be unblocked in the security settings in order to reach your VM, so if it has changed you will need to add a new rule to your security group.</li> | <li>Verify your own ip address has not changed. You can check your own ip address at this link [http://https:/ipv4.icanhazip.com/ https:/ipv4.icanhazip.com/]. Your ip address must be unblocked in the security settings in order to reach your VM, so if it has changed you will need to add a new rule to your security group.</li> | ||
<li>Check that your ip address is unblocked for SSH connections to your VM. You can do this by clicking on “Network” in the left-hand side navigation panel, then “Security groups”. Click “Manage Rules for the security group for your VM (unless you have setup a separate group for your VM, this will be the “default group”. You can check this by going to the instance overview page). There should be a TCP rule there to allow ingress ssh at your-ip-address/32. If this rule is not there click add rule, select SSH from the list, then enter your-ip-adress/32 in the CIDR field box at the bottom and click “Add”.</li></ol> | <li>Check that your ip address is unblocked for SSH connections to your VM. You can do this by clicking on “Network” in the left-hand side navigation panel, then “Security groups”. Click “Manage Rules for the security group for your VM (unless you have setup a separate group for your VM, this will be the “default group”. You can check this by going to the instance overview page). There should be a TCP rule there to allow ingress ssh at your-ip-address/32. If this rule is not there click add rule, select SSH from the list, then enter your-ip-adress/32 in the CIDR field box at the bottom and click “Add”.</li></ol></ol> | ||
<li>If you have completed all these steps and still cannot connect to your instance, it’s time to submit a ticket. Send an email to cloud@computecanada.ca and provide the cloud name, project name, instance UUID (you can find this by clicking on Instances -in the compute menu on the left hand side- then clicking on the specific instance name you are having trouble with, then look at the ID field in the overview tab for that instance. The UUID will be a long alpha-numeric sequence) , and all information collected from the above steps.</li> | |||
<li>More information for contacting support and ticket submission best practices etc. can be found on the [[Technical support/en|Compute Canada Technical Support page.]] | |||