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Cloud troubleshooting guide: Difference between revisions
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<li>If you are having issues with an incorrect or forgotten password, the instructions for getting your password reset are at [https://ccdb.computecanada.ca/security/forgot this link] | <li>If you are having issues with an incorrect or forgotten password, the instructions for getting your password reset are at [https://ccdb.computecanada.ca/security/forgot this link] | ||
<li>If you have followed these steps and still can’t login to your cloud project it's time to submit a ticket. Email cloud@computecanada.ca with any info collected during troubleshooting, username, project name and cloud name. | <li>If you have followed these steps and still can’t login to your cloud project it's time to submit a ticket. Email cloud@computecanada.ca with any info collected during troubleshooting, username, project name and cloud name. | ||
<li>More information for contacting support and ticket submission best practices etc. can be found on the [[Technical support/en|Compute Canada Technical Support page]]. | <li>More information for contacting support and ticket submission best practices etc. can be found on the [[Technical support/en|Compute Canada Technical Support page]].</li></ol> | ||
==Issue: I can't reach my virtual machine== | ==Issue: I can't reach my virtual machine== | ||