Known issues: Difference between revisions

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== Intro == <!--T:1-->
* Please report issues to [mailto:support@computecanada.ca support@computecanada.ca]


== Shared issues == <!--T:2-->
<!--T:15-->
* Email from graham and cedar is still undergoing configuration. Therefore email job notifications from Slurm are failing. ([[User:Pjmann|Patrick Mann]] ([[User talk:Pjmann|talk]]) 17:17, 26 June 2017 (UTC))
Problems that affect many users and are being investigated, such as a cluster-wide malfunction or outage, are on [https://status.alliancecan.ca/ the Alliance Status page]. This "Known issues" page describes problems that affect many users but that may take some time to repair, or are not planned for repair at this time. Problems that only affect a specific software package are described on the wiki page for that software package.
** Cedar email is working now ([[User:Pjmann|Patrick Mann]] ([[User talk:Pjmann|talk]]) 16:11, 6 July 2017 (UTC))
* The SLURM 'sinfo' command yields different resource-type detail on graham and cedar.    ([[User:Gbnewby|Greg Newby]]) 16:05, 23 June 2017 (UTC))
* Local scratch on compute nodes has inconsistent naming.  Cedar has /local and Graham has /localscratch.
* The status page at http://status.computecanada.ca/ is not updated automatically yet, so does not necessarily show correct, current status.
* "Nearline" capabilities are not yet available (see https://docs.computecanada.ca/wiki/National_Data_Cyberinfrastructure for a brief description of the intended functionality)


== Cedar only == <!--T:3-->
==Report an issue== <!--T:1-->
* Cedar is available for opportunistic use.  ([[User:Gbnewby|Greg Newby]]  11:30, 23 June 2017 (UTC))
Please report issues to the [[Technical Support|technical support]] team.
* Cedar scheduler is still being configured. Large gpu nodes are currently not available, all other partitions should be online and functioning normally ([[User:Nathanw|Nathan Wielenga]] 11:53, Jul 5 2017 (MDT))
* Environment variables such as $SCRATCH and $PROJECT are not yet set, although the filesystem are available.   ([[User:Gbnewby|Greg Newby]]) 16:10, 21 June 2017 (UTC))


== Graham only == <!--T:4-->
==Shared issues== <!--T:2-->
* Graham availability for opportunistic use has been announced by Sharcnet. ([[User:Pjmann|Patrick Mann]] ([[User talk:Pjmann|talk]]) 15:49, 21 June 2017 (UTC))
The [https://status.alliancecan.ca/ status page] is updated manually, so there may be a delay between when a problem begins and when it is posted to the status page.
* Creation of /project directories is currently disabled while we trace an intermittent hanging problem with the underlying Lustre filesystem --[[User:Fm|Fraser McCrossan]] ([[User talk:Fm|talk]]) 15:25, 4 July 2017 (UTC)
 
* Scheduler updates are forthcoming, to resource type names and locations of SLURM commands
===Scheduler issues=== <!--T:6-->
 
<!--T:14-->
No known issues.
 
===Quota and filesystem issues=== <!--T:7-->
 
====Missing project folder==== <!--T:11-->
Upon creation of a new account for a Principal Investigator, the [[Project layout|<code>/project</code>]] storage space might not be allocated until the next business day.
 
==Cluster-specific issues== <!--T:17-->
 
===Béluga=== <!--T:16-->
No known issues.
 
===Cedar=== <!--T:3-->
No known issues.
 
===Graham=== <!--T:4-->
Graham's /scratch is often slow; it will be replaced soon.
 
===Narval=== <!--T:18-->
No known issues.


== Other issues == <!--T:5-->
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Latest revision as of 18:06, 25 October 2024

Other languages:

Problems that affect many users and are being investigated, such as a cluster-wide malfunction or outage, are on the Alliance Status page. This "Known issues" page describes problems that affect many users but that may take some time to repair, or are not planned for repair at this time. Problems that only affect a specific software package are described on the wiki page for that software package.

Report an issue

Please report issues to the technical support team.

Shared issues

The status page is updated manually, so there may be a delay between when a problem begins and when it is posted to the status page.

Scheduler issues

No known issues.

Quota and filesystem issues

Missing project folder

Upon creation of a new account for a Principal Investigator, the /project storage space might not be allocated until the next business day.

Cluster-specific issues

Béluga

No known issues.

Cedar

No known issues.

Graham

Graham's /scratch is often slow; it will be replaced soon.

Narval

No known issues.

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