Technical support: Difference between revisions
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** Identify the software (including the version) and cluster(s) or system(s) you were trying to use | ** Identify the software (including the version) and cluster(s) or system(s) you were trying to use | ||
* '''Never send a password!''' | * '''Never send a password!''' | ||
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* If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, you should state so explicitly in your email. For example, instead of attaching files to an email, you may tell where they are located in your account and give us written permission to access them. | * If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, you should state so explicitly in your email. For example, instead of attaching files to an email, you may tell where they are located in your account and give us written permission to access them. | ||
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Revision as of 14:08, 15 July 2016
If you can't find the information you need on this wiki, send email to the address below that you think best matches your need:
- globus@computecanada.ca -- Questions about Globus file transfer services
- cloud@computecanada.ca -- Questions about using CC-Cloud resources
- renewals@computecanada.ca -- Questions about Compute Canada account renewals
- support@computecanada.ca -- Any other issue
To help us help you better, please include the following information:
- Your full name
- Compute Canada default username
- University or institution
- Describe what you did and what went wrong in as much detail as you can:
- Copy and paste any error messages into your email, the command you were executing, the job identifier and the job script
- Identify the software (including the version) and cluster(s) or system(s) you were trying to use
- Never send a password!