Technical support: Difference between revisions
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If you can't find the information you need on this wiki, send email to the address below that you think best matches your need: | If you can't find the information you need on this wiki, send email to the address below that you think best matches your need: | ||
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* [mailto:globus@computecanada.ca globus@computecanada.ca] -- Questions about [[Globus]] file transfer services | * [mailto:globus@computecanada.ca globus@computecanada.ca] -- Questions about [[Globus]] file transfer services | ||
* [mailto:cloud@computecanada.ca cloud@computecanada.ca] -- Questions about using [[CC-Cloud]] resources | * [mailto:cloud@computecanada.ca cloud@computecanada.ca] -- Questions about using [[CC-Cloud]] resources | ||
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* [mailto:support@computecanada.ca support@computecanada.ca] -- Any other issue | * [mailto:support@computecanada.ca support@computecanada.ca] -- Any other issue | ||
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To help us help you better, please include the following information: | To help us help you better, please include the following information: | ||
* Your full name | * Your full name | ||
Revision as of 14:08, 15 July 2016
If you can't find the information you need on this wiki, send email to the address below that you think best matches your need:
- globus@computecanada.ca -- Questions about Globus file transfer services
- cloud@computecanada.ca -- Questions about using CC-Cloud resources
- renewals@computecanada.ca -- Questions about Compute Canada account renewals
- support@computecanada.ca -- Any other issue
To help us help you better, please include the following information:
- Your full name
- Compute Canada default username
- University or institution
- Describe what you did and what went wrong in as much detail as you can:
- Copy and paste any error messages into your email, the command you were executing, the job identifier and the job script
- Identify the software (including the version) and cluster(s) or system(s) you were trying to use
- Never send a password!