Technical support: Difference between revisions
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** Identify the software (including the version) and cluster(s) or system(s) you were trying to use | ** Identify the software (including the version) and cluster(s) or system(s) you were trying to use | ||
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Things to beware: | Things to beware: | ||
* '''Never send a password!''' | * '''Never send a password!''' | ||
Revision as of 13:41, 7 February 2017
If you can't find the information you need on this wiki, send email to the address below that you think best matches your need:
- globus@computecanada.ca -- Questions about Globus file transfer services
- cloud@computecanada.ca -- Questions about using CC-Cloud resources
- accounts@computecanada.ca -- Questions about Compute Canada accounts
- renewals@computecanada.ca -- Questions about Compute Canada account renewals
- support@computecanada.ca -- Any other issue
To help us help you better, please include the following information:
- Your full name
- Compute Canada default username
- University or institution
- Describe what you did and what went wrong in as much detail as you can:
- Copy and paste any error messages into your email, the command you were executing, the job identifier and the job script
- Identify the software (including the version) and cluster(s) or system(s) you were trying to use
Things to beware:
- Never send a password!
- Maximum attachment size is 40 MB.