Technical support

If you can't find the information you need on this wiki, send email to the address below that you think best matches your need:

• globus@computecanada.ca -- Questions about Globus file transfer services
• cloud@computecanada.ca -- Questions about using CC-Cloud resources
• accounts@computecanada.ca -- Questions about Compute Canada accounts
• renewals@computecanada.ca -- Questions about Compute Canada account renewals
• support@computecanada.ca -- Any other issue

To help us help you better, please include the following information:

• Your full name
• Compute Canada default username
• University or institution
• Describe what you did and what went wrong in as much detail as you can:
  • Copy and paste any error messages into your email, the command you were executing, the job identifier and the job script
  • Identify the software (including the version) and cluster(s) or system(s) you were trying to use

Things to beware:

• Never send a password!
• Maximum attachment size is 40 MB.