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Cloud troubleshooting guide: Difference between revisions
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<li>If you are not getting a login prompt, you can double check your security settings: | <li>If you are not getting a login prompt, you can double check your security settings: | ||
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<li>Verify your own ip address has not changed. You can check your own ip address at this link [http://https:/ipv4.icanhazip.com/ https:/ipv4.icanhazip.com/]. Your ip address must be unblocked in the security settings in order to reach your VM, so if it has changed you will need to add a new rule to your security group.</li> | |||
<li>Check that your ip address is unblocked for SSH connections to your VM. You can do this by clicking on “Network” in the left-hand side navigation panel, then “Security groups”. Click “Manage Rules for the security group for your VM (unless you have setup a separate group for your VM, this will be the “default group”. You can check this by going to the instance overview page). There should be a TCP rule there to allow ingress ssh at your-ip-address/32. If this rule is not there click add rule, select SSH from the list, then enter your-ip-adress/32 in the CIDR field box at the bottom and click “Add”.</li></ol> | |||