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Cloud troubleshooting guide: Difference between revisions
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<li>If you do not get a login prompt, check your security settings: | <li>If you do not get a login prompt, check your security settings: | ||
<ol style="list-style-type:disc"> | <ol style="list-style-type:disc"> | ||
<li>Verify that your own IP address has not changed. Check your IP address by opening this link in a browser: [ | <li>Verify that your own IP address has not changed. Check your IP address by opening this link in a browser: [https://ipv4.icanhazip.com/ https://ipv4.icanhazip.com/]. Your IP address must be allowed in the security settings in order for you to reach your VM. If it has changed, add a new rule to your Security Group as described in the next item.</li> | ||
<li>Check that your IP address is unblocked for SSH connections to your VM. Click on “Network” in the left-hand side navigation panel, then "Security groups". Find the security group for your VM and click "Manage Rules". This will be the "default" group unless you have set up a separate group for your VM. There should be a rule there with Direction "Ingress", IP Protocol "TCP", and Port Range "22 (SSH)", with Remote IP Prefix your-ip-address/32. If this rule is not there, click add rule, select SSH from the list, then enter your-ip-address/32 in the CIDR field box at the bottom and click "Add".</li></ol></ol> | <li>Check that your IP address is unblocked for SSH connections to your VM. Click on “Network” in the left-hand side navigation panel, then "Security groups". Find the security group for your VM and click "Manage Rules". This will be the "default" group unless you have set up a separate group for your VM. There should be a rule there with Direction "Ingress", IP Protocol "TCP", and Port Range "22 (SSH)", with Remote IP Prefix your-ip-address/32. If this rule is not there, click add rule, select SSH from the list, then enter your-ip-address/32 in the CIDR field box at the bottom and click "Add".</li></ol></ol> | ||
<li>If you have completed all these steps and still cannot connect to your instance, submit a ticket to cloud@computecanada.ca and provide the cloud name, project name, instance UUID, and all information collected from the above steps. To find the instance UUID, click on "Instances" in the left-hand side navigation panel, then on the specific instance name you are having trouble with, then the Overview tab for that instance, and look for the "ID" field. The UUID will be a long string of letters, numbers, and dashes.</li></ol> | <li>If you have completed all these steps and still cannot connect to your instance, submit a ticket to cloud@computecanada.ca and provide the cloud name, project name, instance UUID, and all information collected from the above steps. To find the instance UUID, click on "Instances" in the left-hand side navigation panel, then on the specific instance name you are having trouble with, then the Overview tab for that instance, and look for the "ID" field. The UUID will be a long string of letters, numbers, and dashes.</li></ol> | ||