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Multifactor authentication: Difference between revisions
→I have lost my second factor device. What can I do ?
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=== I have lost my second factor device. What can I do ? === | === I have lost my second factor device. What can I do ? === | ||
If you have backup codes, or if you have more than one device, use that other mechanism to connect to your account on our [https://ccdb.computecanada.ca/multi_factor_authentications account portal], and then delete your lost device. Then, register a new device. | * If you have backup codes, or if you have more than one device, use that other mechanism to connect to your account on our [https://ccdb.computecanada.ca/multi_factor_authentications account portal], and then delete your lost device. Then, register a new device. | ||
If you do not have backup codes, or if have lost all of your devices, contact our [[Technical support]] for assistance. | * If you do not have backup codes, or if have lost all of your devices, contact our [[Technical support]] for assistance. | ||