Cloud troubleshooting guide: Difference between revisions

Cloud troubleshooting guide (view source)

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-This page describes how to troubleshoot some issues that come up frequently when using Compute Canada cloud service to operate a virtual machine (VM, also known as an "instance").  This includes solutions you can try yourself, and advice about submitting a trouble ticket, including what information to include in the ticket.  Not all issues can be solved by you, the user; some things require a system administrator.  If you work through this guide and it advises you to submit a ticket, it is likely an issue which you cannot easily solve yourself.
+This page describes how to troubleshoot some issues that come up frequently when using our cloud service to operate a virtual machine (VM, also known as an "instance").  This includes solutions you can try yourself, and advice about submitting a support ticket, including what information to include in the ticket.  Not all issues can be solved by you, the user; some things require a system administrator.  If you work through this guide and it advises you to submit a ticket, it is likely an issue which you cannot easily solve yourself.
 ==Issue: I can't log in to the cloud== <!--T:2-->