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Cloud troubleshooting guide: Difference between revisions
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<li>If you cannot connect to your virtual machine, or cannot connect to some service your virtual machine is running, check the [[System status/en| | <li>If you cannot connect to your virtual machine, or cannot connect to some service your virtual machine is running, check the [[System status/en|System Status page]]. If there is an incident on your hosting cloud, wait until the incident is resolved then try to connect again.</li> | ||
<li>If there is no incident reported on the System Status page for the cloud hosting your project, try to log in to the OpenStack dashboard for your cloud project. For example, if your project is hosted at Arbutus use this link to log in: https://arbutus.cloud.computecanada.ca. Login links for other clouds can be found on the [[Cloud/en|cloud wiki page]]. </li> | <li>If there is no incident reported on the System Status page for the cloud hosting your project, try to log in to the OpenStack dashboard for your cloud project. For example, if your project is hosted at Arbutus use this link to log in: https://arbutus.cloud.computecanada.ca. Login links for other clouds can be found on the [[Cloud/en|cloud wiki page]]. </li> | ||
<li>If you cannot reach the login page for your cloud, verify that you have internet connectivity: Try to reach https://www.google.com with a browser, for example. If you have internet connectivity but cannot reach the login page for your cloud, submit a ticket to the cloud queue by emailing cloud@tech.alliancecan.ca. Include your name, username, hosting cloud, and project name, and the steps you have taken thus far. For more on submitting tickets see [[Technical support/en|Technical Support ]].</li> | <li>If you cannot reach the login page for your cloud, verify that you have internet connectivity: Try to reach https://www.google.com with a browser, for example. If you have internet connectivity but cannot reach the login page for your cloud, submit a ticket to the cloud queue by emailing cloud@tech.alliancecan.ca. Include your name, username, hosting cloud, and project name, and the steps you have taken thus far. For more on submitting tickets see [[Technical support/en|Technical Support ]].</li> | ||