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Recovering data from a compromised VM: Difference between revisions
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Recovering data from a compromised VM (view source)
Revision as of 16:57, 18 April 2023
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* you will be notified when a ticket is created via OTRS | * you will be notified when a ticket is created via OTRS | ||
==Why do I need to rebuild?== <!--T: | ==Why do I need to rebuild?== <!--T:4--> | ||
* you cannot start an administratively locked VM | * you cannot start an administratively locked VM | ||
* unfortunately a compromised VM is no longer trustworthy | * unfortunately a compromised VM is no longer trustworthy | ||
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* you will need to recover your software, settings, and data | * you will need to recover your software, settings, and data | ||
==What steps should I take to recover?== <!--T: | ==What steps should I take to recover?== <!--T:5--> | ||
* contact the support team and outline your recovery plan | * contact the support team and outline your recovery plan | ||
* if access to the filesystem is required the Cloud support team will unlock the volume | * if access to the filesystem is required the Cloud support team will unlock the volume | ||