Technical support: Difference between revisions

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** Identify the software (including the version) and cluster(s) or system(s) you were trying to use
** Identify the software (including the version) and cluster(s) or system(s) you were trying to use
* '''Never send a password!'''
* '''Never send a password!'''
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* If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, you should state so explicitly in your email. For example, instead of attaching files to an email, you may tell where they are located in your account and give us written permission to access them.
* If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, you should state so explicitly in your email. For example, instead of attaching files to an email, you may tell where they are located in your account and give us written permission to access them.
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