Cloud troubleshooting guide: Difference between revisions

## If you can’t reach your application or web service hosted on your VM, but you have followed steps 1-4 and your VM is running, then you need to try to connect using SSH. You can find instructions for doing this in the [[Cloud Quick Start/en|Cloud Quick Start Guide]], scroll down to the section near the bottom of the page to “Connecting to your VM with SSH”.

## If you are getting a login prompt verify you are using the correct key pair and username. You can check you are using the correct key pair by clicking on “instances” under “compute” on the open sack page, look under the column “Key Pair”, and make sure you are using that key pair to login. The username will be dependant on the operating system of your VM (Note: If you explicitly change your username with a custom CloudInit script then it will be what you have changed it to):

## If you are not getting a login prompt, you can double check your security settings