Cloud troubleshooting guide: Difference between revisions

==Issue: I can't delete my volume== <!--T:4-->

<li>Check to see if the volume you are trying to delete is attached to a running virtual machine (VM, also known as instance): Volumes that are attached to running VM’s cannot be deleted. You can check this by logging into the cloud dashboard for your project (see the [[Cloud/en|cloud wiki page]] for a list of the cloud login links), opening the volumes menu on the left side navigation menu, then selecting volumes. You will be presented with a list of all your volumes. If the “attached to” column is empty then your volume is not attached. If there is a VM listed there, it is attached to that VM and will need to be detached before it can be deleted. For instructions on how to detach a volume see the “Detaching a Volume” section of the [[OpenStack/en|OpenStack Wiki page]].</li>

<li>Once you have the volume detached check the status of your volume: open the Volumes menu on the left hand side and select "Volumes" from the menu. Now look at the "Status" column for your volume. If it is still listed as "In-use" then you need to submit a ticket: Email cloud@computecanada.ca with any info collected during troubleshooting, username, project name cloud name and volume UUID. If it is listed as "available" proceed to the next step.</li>

<li>Now check to see if there is a snapshot of the volume: If there are snapshots of the volume you are trying to delete, you must delete the snapshots first, then you can delete the source volume. To check if your volume has snapshots, open the “Volumes” menu on the left side panel, and then select “Snapshots”. You will see a list of all your snapshots. Look at the volume name column, to see if there are any snapshots of the volume you wish to delete. To delete a snapshot click the drop-down arrow in the “Actions” column in the row for the snapshot you wish to delete and select “Delete Volume Snapshot”.</li>

<li>If you have followed these steps and still can’t delete your volume it's time to submit a ticket. Email cloud@computecanada.ca with any info collected during troubleshooting, username, project name cloud name and volume UUID.  

<li>More information for contacting support and ticket submission best practices etc. can be found on the [[Technical support/en|Compute Canada Technical Support page]].</li></ol>