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Multifactor authentication: Difference between revisions
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== I have lost my second factor device. What can I do? == <!--T:20--> | == I have lost my second factor device. What can I do? == <!--T:20--> | ||
* If you have backup codes, or if you have more than one device, use that other mechanism to connect to your account on our [https://ccdb.alliancecan.ca/multi_factor_authentications account portal], and then delete your lost device from the list. Then, register a new device. | * If you have backup codes, or if you have more than one device, use that other mechanism to connect to your account on our [https://ccdb.alliancecan.ca/multi_factor_authentications account portal], and then delete your lost device from the list. Then, register a new device. | ||
* If you do not have backup codes, or if have lost all of your devices, contact [[technical support]] for assistance. | * If you do not have backup codes, or if have lost all of your devices, contact [[technical support]] for assistance. Please use the following template for your email message, and answer as many questions as you possibly can: | ||
what email address did you register with ? | |||
what are the clusters that you are using most ? | |||
when did you run your last job ? | |||
what are modules that you load most often ? | |||
who are your group members ? | |||
who is your PI ? | |||
who can we contact to validate your request ? | |||
what are some of the latest job IDs you ran ? | |||
what is your IP address ? | |||
== Which SSH clients can be used when multifactor authentication is configured? == <!--T:29--> | == Which SSH clients can be used when multifactor authentication is configured? == <!--T:29--> | ||