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Multifactor authentication: Difference between revisions
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== I have lost my second factor device. What can I do? == <!--T:20--> | == I have lost my second factor device. What can I do? == <!--T:20--> | ||
* If you have backup codes, or if you have more than one device, use that other mechanism to connect to your account on our [https://ccdb.alliancecan.ca/multi_factor_authentications account portal], and then delete your lost device from the list. Then, register a new device. | * If you have backup codes, or if you have more than one device, use that other mechanism to connect to your account on our [https://ccdb.alliancecan.ca/multi_factor_authentications account portal], and then delete your lost device from the list. Then, register a new device. | ||
* If you do not have backup codes | * If you do not have backup codes or have lost all of your devices, copy the following list providing answers to as many questions as you can. Email this information to support@tech.alliancecan.ca. | ||
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