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Technical support: Difference between revisions
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= Ask support = | = Ask support = <!--T:7--> | ||
* Before writing to us, consider checking first on the [https://status.computecanada.ca system status page] and the [[Known issues]] page to see if the problem you're experiencing has already been reported. If you can't find the information you need on this wiki, send email to the address below that you think best matches your need. | * Before writing to us, consider checking first on the [https://status.computecanada.ca system status page] and the [[Known issues]] page to see if the problem you're experiencing has already been reported. If you can't find the information you need on this wiki, send email to the address below that you think best matches your need. | ||
* A well written question (or a problem description) will likely result in a faster and more accurate assistance from our staff (see a [[#Support request example | support request example]] below). | * A well written question (or a problem description) will likely result in a faster and more accurate assistance from our staff (see a [[#Support request example | support request example]] below). | ||
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* Please do not request help on a different topic as a follow-up on an old email thread. Instead, start a brand new one to avoid re-opening an old ticket. | * Please do not request help on a different topic as a follow-up on an old email thread. Instead, start a brand new one to avoid re-opening an old ticket. | ||
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;Email addresses: | ;Email addresses: | ||
* [mailto:globus@computecanada.ca globus@computecanada.ca] -- Questions about [[Globus]] file transfer services | * [mailto:globus@computecanada.ca globus@computecanada.ca] -- Questions about [[Globus]] file transfer services | ||