Bureaucrats, cc_docs_admin, cc_staff
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Technical support: Difference between revisions
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extend <translate> section
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* '''Never send a password!''' | * '''Never send a password!''' | ||
* Maximum attachment size is 40 MB. | * Maximum attachment size is 40 MB. | ||
= Support request example = | = Support request example = | ||
<pre> | <pre> | ||
To: support@ | To: support@computecanada.ca | ||
Subject: Job 123456 gives errors on the CC Cedar cluster | Subject: Job 123456 gives errors on the CC Cedar cluster | ||
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= Access to your account = | = Access to your account = | ||
If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, you should state so explicitly in your email (unless you have provided consent via the CCDB). For example, instead of attaching files to an email, you may tell where they are located in your account and give us written permission to access them. | If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, you should state so explicitly in your email (unless you have provided consent via the CCDB). For example, instead of attaching files to an email, you may tell where they are located in your account and give us written permission to access them. | ||
</translate> | |||