Cloud troubleshooting guide: Difference between revisions

This page contains basic troubleshooting steps for issues that come up frequently when using cloud. The steps include solutions you can try yourself, plus important information gathering steps and advice for when its time to submit a ticket. Not all issues can be solved on the user side, some things require system administrator level access to resolve; if you work through the guide and it advises you to submit a ticket, it is likely an issue not easily solved on the user side.

<li> If you have followed these steps and still can’t get your instance to boot it's time to submit a ticket. Email cloud@computecanada.ca with any info collected during troubleshooting, username, project name cloud name.</li>

<li>More information for contacting support and ticket submission best practices etc. can be found on the [[Technical support/en|Compute Canada Technical Support page]].</li></ol>