Translations:Cloud troubleshooting guide/10/en

1. You cannot delete a volume that is attached to a running VM. To check if is this is the case, log in to the cloud dashboard for your project. (See Cloud for a list of login links.) Click on "Volumes" on the left-side menu, then click on the "Volumes" sub-heading there. You will be presented with a list of all your volumes. If the "Attached To" column is empty then your volume is not attached to any VM. If there is a VM listed there, the volume will need to be detached before it can be deleted. See the "Detaching a Volume" section of the Working with volumes page.
2. Once you have the volume detached, check its status. As above, click on "Volumes" on the left-side menu, then click on the "Volumes" sub-heading there. Look at the "Status" column for your volume. If it is listed as "Available" proceed to the next step. If it is still listed as "In-use" then submit a ticket to cloud@tech.alliancecan.ca with your username, the project name, the cloud name, the UUID of the volume, and any other information you collected during troubleshooting.
3. You must delete any snapshots of the volume before you can delete the source volume. To check if your volume has snapshots, click on "Volumes" on the left-side panel, and then click on "Snapshots". You will see a list of all your snapshots. Look at the Volume Name column, to see if there are any snapshots of the volume you wish to delete. To delete a snapshot click the drop-down menu in the "Actions" column in the row for the snapshot and select "Delete Volume Snapshot".
4. If you have followed these steps and still can’t delete your volume, submit a ticket to cloud@tech.alliancecan.ca with your username, the project name, the cloud name, the UUID of the volume, and any other information you collected during troubleshooting.